Shipping policy

Shipping Policy

 

Last updated: 6/30/2026

At MOVA, we’re committed to getting your ordered gear to you safely, quickly, and with care. Please review our shipping details below.

 

 

United States

We offer free shipping for all U.S. domestic orders

30-Day Risk-Free Trial

Try your MOVA product in real life — after workouts, on the road, and in your daily routine.

If it’s not right for you, return it within 30 days of delivery for a full refund.

No stress. No overthinking.

 

 

International

We currently ship to select international destinations.

For supported destinations, shipping and applicable duties and taxes are calculated and collected at checkout.

For other destinations where duties and taxes are not collected at checkout, your local customs authority or carrier may require additional payment before delivery.

 

 

Order Processing

Orders are processed and shipped out within 2-3 business days.

Order Delivery

For U.S. domestic addresses, delivery typically takes 2–5 days, depending on destination.

For international addresses, estimated delivery times vary by destination and shipping method selected at checkout.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to reflect in the carrier’s system.

 

 

Incorrect or Incomplete Addresses

Please ensure your shipping information is correct.
Mova Athletic is not responsible for delays or lost shipments resulting from incorrect addresses provided at checkout.
If you notice an error, contact us immediately at sara@mova-athletic.com — we may be able to update the address before the order ships.

Lost, Stolen, or Damaged Packages

Once your package has been shipped, it is the responsibility of the carrier. If your order appears lost or arrives damaged, we’ll do our best to assist you and ensure a smooth resolution. Please do the following within 7 days of the expected delivery date:

  • Contact the carrier directly to file a claim.
  • Email us at sara@mova-athletic.com with your order number and photos (if applicable).


Refused Delivery

For destinations where duties and taxes are not collected at checkout, it is the customer’s responsibility to comply with their country’s import requirements, including paying any applicable duties, taxes, customs clearance fees, or providing any information requested by customs or the shipping carrier. 

If the order is refused, abandoned, or returned because import duties, taxes, or customs fees were not paid, any refund may be reduced by the original shipping charges, return shipping costs, customs charges, and other carrier fees incurred.

 

 

What if my region is not covered?

At this time, we ship to select international destinations. We look forward to expanding to more destinations in the future.

 

 

Questions?

We’re here to help.
Contact us anytime at sara@mova-athletic.com