Refund policy

 

Return Policy

 

Last updated: 6/30/2026

At Mova, we aspire to create products that support you in day-to-day training. If our gears do not fit your needs, we’re here to help.

This policy applies to purchases made directly on mova-athletic.com or authorized direct sales channels and events.

 

 

30-Day Risk-Free Trial

Applies to all orders shipped within the United States. International orders are subject to the International Return section below and any applicable consumer protection laws.

Try your Mova product properly. Use it after your workout. Take it on a drive. See how it fits into your routine. 

If it’s not right for you, return it within 30 days of delivery for a full refund. No stress. No overthinking.

We design Mova products to perform in real life — not just look good out of the box. If it’s not working for you, we’ll take it back.

Abuse Protection

We stand behind our products and your experience using them in real-world conditions. The Risk-Free Trial is designed to cover normal use. The following situations are not eligible for refunds:

  • Damage caused by sharp objects
  • Excessive tearing, punctures, or destruction beyond normal use
  • Damage resulting from misuse, neglect, or unintended use cases

These guidelines help us maintain a fair and consistent experience for all customers while being transparent about real-world product limitations.

Returns Process

Email support@mova-athletic.com within 30 days of delivery with your order number.

We’ll provide a prepaid return shipping label for your convenience. Once your return is received and approved, your refund will be issued to your original form of payment.

 

 

International Return

Customers located in jurisdictions that provide statutory consumer withdrawal or return rights may exercise those rights in accordance with applicable law.

Where no statutory withdrawal or return right applies, international returns are accepted within 14 days of delivery.

Original shipping charges, import duties, taxes, customs fees, and similar charges are non-refundable except where required by applicable law.

Customers are responsible for arranging and paying for return shipping unless the return is due to our error, a defective product, or applicable law requires otherwise.

     

     

    Refunds

    Once your return is received and inspected, we’ll process your refund and notify you by email.

    Approved refunds will be issued to your original form of payment.

    Please allow 7–14 business days from the time we receive your return for processing. Your bank or card issuer may require additional time to post the refund to your account.


     

    Defective, Incorrect, or Damaged Orders

    If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible upon delivery at sara@mova-athletic.com with:

    • Your order number
    • A description of the issue
    • Clear photos of the product and packaging

    We’ll prioritize a resolution, which may include a replacement, store credit, or a refund, depending on the situation.

    If the issue is confirmed to be the result of a manufacturing defect, shipping damage, or an error on our part, MOVA will cover all reasonable return shipping costs and any related shipping expenses if a return is required.

     

     

    Questions?

    If you’re unsure whether your item qualifies for a return or exchange, or you’d just like to talk it through, reach out anytime at sara@mova-athletic.com.